- EMail: support@atrex.com
- Newsgroup:
Via Newsreader: Atrex Support Newsgroup
Via Web Browser: Atrex Support Newsgroup - Knowledge Base: Search for solutions to common issues via the Atrex Knowledge Base.
- FAQ: Atrex Frequently Asked Questions
- Fax: (925) 829-1851
- Voice: (925) 828-5892. Available between 9 a.m. to 5 p.m. (Pacific time) Monday through Friday, excluding holidays.
- Remote Helpdesk: Remote Helpdesk allows a support technician to see your computer.
Technical support is provided free for one (1) year (after purchase or upgrade) or up to 15 telephone support incidents, whichever comes first. Support by email or fax is unlimited during the 1 year period.
What IS Included:
- Installation assistance
- Program questions and inquiries
- Problem resolution
- General help
- Questions regarding data structures
What Is NOT Included:
- Training on use of Atrex
- Training of SQL or query design
- Customization of any portion of the package
- Training or support regarding Crystal Reports, ICVerify, MS-DOS, Windows, or any third-party product
- Hardware setup and use
- Data repair and/or retrieval
Keep in mind that these are partial lists and are subject to change without notice. All support will be based on the judgment and sole discretion of Millennium Software and its employees.
Before Asking For Support:
- Have your serial number ready.
- Be at your computer.
- Know basic system information: Atrex version, Windows version, which computer is the server, the path for your Atrex data and central locations, etc.
- If you are receiving error messages from the Atrex product, please have the EXACT error message available.
- Have a credit card ready. After the one-year-free period, support is $95.00 U.S. per hour with a 1/2 hour minimum. This fee is due at the time service is rendered.
All support contact will be responded to in the same manner in which Millennium Software was contacted. (i.e. a fax will receive a fax response, an email will receive an email response...)
